Terms and Conditions

1. The tourism information system employs strict access controls, permitting entry solely to authorized users possessing valid accounts. This stringent security measure ensures that only individuals with proper authentication and authorization can access the system. By requiring valid accounts, the system maintains a level of exclusivity, safeguarding sensitive tourism-related information from unauthorized access. This security protocol enhances the overall integrity and confidentiality of the system, aligning with best practices in information security and safeguarding the data within the tourism information system against potential unauthorized access or misuse.
2. The practice of sharing personal accounts with others is strictly prohibited within this context. This policy serves as a crucial security measure to safeguard individual privacy and maintain the integrity of the system. By disallowing the sharing of personal accounts, the system ensures that access is limited to the authorized account holder, preventing unauthorized individuals from obtaining sensitive information. This proactive approach helps mitigate the risks associated with unauthorized access, unauthorized usage, and potential compromise of personal data. It reinforces the importance of individual accountability and responsibility in maintaining the security of personal accounts within the designated system. This policy not only protects the confidentiality of personal information but also contributes to the overall security posture of the system, aligning with best practices in safeguarding digital assets.
3. Users are required to maintain the security and confidentiality of their own account information. This obligation reflects the individual responsibility in safeguarding personal data and preserving the confidentiality of their account information. By necessitating users to uphold the security of their accounts, the system underscores the importance of awareness regarding security risks and personal protection efforts. This proactive measure also aims to prevent unauthorized access and unauthorized usage, given that account information often contains personal and sensitive data. Furthermore, maintaining account security contributes to the overall integrity of the system, creating a secure environment for all users engaged in utilizing the services.

1. Introduction

These B2B Partnership Terms & Conditions ("Terms") govern the business partnership between Bali Kami Tour ("Bali Kami", "we", "us", or "our") and registered travel agents, tour operators, travel agencies, and other approved business partners ("Agent", "Partner", or "you").

By submitting a Become a Partner application, creating an account, or accessing our B2B services, the applicant and its authorized representative acknowledge that they have read and understood these Terms.

The partnership is intended for legitimate business-to-business (B2B) travel services, including tour arrangements, transportation, accommodation, activities, and other travel-related services offered by Bali Kami Tour.

2. Partner Registration and Approval

2.1. Any business applying to become a Bali Kami Tour partner must provide accurate, complete, and up-to-date company information, including its registered business name, business address, contact details, country of operation, and other information reasonably required during registration.

2.2. Bali Kami Tour reserves the right to review, approve, reject, or request additional information regarding any partnership application.

2.3. Submission of an application does not automatically establish a partnership. Partner status becomes effective only after approval by Bali Kami Tour.

2.4. The Agent is responsible for ensuring that all information and supporting documents submitted during registration are genuine, valid, and legally authorized for business verification.

2.5. The Agent must promptly notify Bali Kami Tour of any significant changes to its company information, ownership, business registration, or authorized representatives.

3. Company and User Account Management

3.1. Each approved Agent represents a registered or otherwise legally operating business entity or an eligible business approved by Bali Kami Tour.

3.2. An Agent may register multiple Users, including employees, managers, reservation officers, and other authorized representatives, to access the B2B platform on behalf of the company.

3.3. The Agent is responsible for managing its Users, assigning appropriate access, and ensuring that each User is authorized to perform activities on behalf of the company.

3.4. Each User must maintain the confidentiality of their login credentials and must not share their account with unauthorized individuals.

3.5. Any booking, request, communication, or other transaction made by an authorized User within the scope of their assigned authority may be treated as an action of the Agent.

3.6. The Agent must immediately notify Bali Kami Tour if a User leaves the company, loses authorization, or is suspected of unauthorized access. The Agent must also promptly request the suspension or removal of the relevant User account.

3.7. Bali Kami Tour reserves the right to restrict, suspend, or deactivate individual User accounts where necessary to protect the platform, the Agent, or other parties.

4. Partnership Scope and Responsibilities

4.1. Bali Kami Tour provides approved Agents with access to eligible B2B travel products and services, subject to availability, applicable rates, booking conditions, and operational requirements.

4.2. Agents may promote and resell Bali Kami Tour's services to their own customers in accordance with the applicable partnership arrangements.

4.3. Agents are responsible for providing their customers with accurate information regarding itineraries, inclusions, exclusions, pricing, booking conditions, and other relevant travel details.

4.4. Agents must not make unauthorized promises, alter confirmed service inclusions, misrepresent Bali Kami Tour's services, or commit Bali Kami Tour to obligations without prior written authorization.

4.5. Bali Kami Tour reserves the right to update its products, itineraries, service providers, and operational arrangements when reasonably necessary, subject to confirmed booking commitments and applicable customer protection requirements.

5. Rates, Pricing, and Commission

5.1. Applicable partner rates, net prices, markups, commissions, and other commercial arrangements will be communicated through the B2B platform, official quotations, or a separate written agreement.

5.2. Unless expressly agreed otherwise in writing, Agents are responsible for determining their own resale prices and communicating the final price to their customers.

5.3. Agents must comply with any agreed pricing restrictions, promotional conditions, or other commercial terms specifically applicable to their partnership.

5.4. Bali Kami Tour may revise unpublished or future service rates in response to supplier changes, seasonal conditions, operational costs, or other legitimate business considerations.

5.5. Rates and quotations are subject to the validity period and conditions specified in the relevant offer. A booking is subject to confirmation under the applicable booking terms.

6. Booking and Reservation Policy

6.1. All booking requests must be submitted through the designated B2B platform or another officially authorized communication channel.

6.2. A booking request is not considered confirmed until Bali Kami Tour has issued an official booking confirmation or otherwise expressly confirmed the reservation.

6.3. Agents are responsible for submitting accurate passenger names, travel dates, contact details, service selections, special requests, and other required booking information.

6.4. Any changes to a confirmed booking are subject to availability, supplier conditions, and applicable amendment fees.

6.5. Agents must promptly communicate any relevant changes, service limitations, or customer requirements to Bali Kami Tour.

7. Payment Terms

7.1. Payment methods, currencies, payment deadlines, deposits, and outstanding balances will be specified in the relevant quotation, invoice, booking confirmation, or separate commercial agreement.

7.2. Agents must ensure that payments are made in full and within the applicable deadlines.

7.3. Any bank charges, currency conversion costs, or other transaction fees will be allocated according to the agreed payment terms.

7.4. Failure to meet payment obligations may result in booking suspension, cancellation, or restriction of access to B2B services, subject to applicable booking terms and notice requirements.

7.5. Any credit facility or deferred payment arrangement must be expressly approved by Bali Kami Tour in writing.

8. Cancellation, Amendment, and Refund Policy

8.1. Cancellations, amendments, and refunds are governed by the cancellation policy applicable to the specific product or booking at the time of confirmation.

8.2. Agents must communicate relevant cancellation and amendment conditions to their customers before confirming a booking.

8.3. Refund eligibility, applicable cancellation fees, and processing timelines depend on the confirmed booking terms and, where relevant, supplier policies.

8.4. Any refund approved by Bali Kami Tour will be processed in accordance with the applicable payment and refund procedures.

8.5. Bali Kami Tour will communicate material changes, service disruptions, or cancellations affecting confirmed bookings and coordinate reasonable alternatives where available.

9. Agent Conduct and Business Ethics

9.1. Agents must conduct their business professionally, honestly, and in compliance with applicable laws and regulations.

9.2. Agents must not engage in fraudulent transactions, misleading advertising, unauthorized use of company credentials, or any activity that may damage Bali Kami Tour's business reputation or the legitimate interests of its customers and suppliers.

9.3. Agents must not use Bali Kami Tour's name, trademarks, logos, promotional materials, or other intellectual property outside the scope of authorized business activities.

9.4. Agents must ensure that their employees and authorized Users comply with these Terms and all applicable operational policies.

10. Customer Information and Data Protection

10.1. Agents must ensure that personal information submitted to Bali Kami Tour has been collected and disclosed lawfully and that all required notices, permissions, or other legal bases are in place.

10.2. Both parties must take reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, or loss.

10.3. Customer and business information must only be used for legitimate purposes related to the partnership, bookings, customer service, legal compliance, or other purposes permitted by applicable law.

10.4. Agents must promptly notify Bali Kami Tour of any suspected data breach involving personal information shared through the partnership, where such incident may affect Bali Kami Tour, its customers, or its services.

10.5. Each party must comply with applicable data protection and privacy laws.

11. Confidentiality

11.1. Both parties must protect confidential business information received through the partnership, including negotiated rates, supplier details, business strategies, customer information, and non-public operational procedures.

11.2. Confidential information must not be disclosed to unauthorized third parties without prior written consent, except where disclosure is required by law or is otherwise legally permitted.

11.3. These confidentiality obligations continue after the termination of the partnership for as long as the information remains confidential and subject to applicable legal requirements.

12. Intellectual Property

12.1. All trademarks, logos, website content, product descriptions, photographs, and other materials owned or licensed by Bali Kami Tour remain the intellectual property of their respective owners.

12.2. Bali Kami Tour grants approved Agents a limited, non-exclusive, non-transferable, and revocable right to use specifically authorized marketing materials solely for promoting approved Bali Kami Tour services during the partnership.

12.3. Agents must not modify, reproduce, distribute, or commercially exploit protected materials beyond the scope of the authorization granted.

13. Service Limitations and Liability

13.1. Bali Kami Tour will use reasonable care and skill in arranging and delivering the services it has agreed to provide.

13.2. Some travel services may be delivered by independent third-party suppliers. The applicable supplier terms and the nature of Bali Kami Tour's role will be disclosed where relevant.

13.3. Neither party will be liable for failure or delay caused by circumstances beyond its reasonable control, to the extent permitted by applicable law. This may include natural disasters, severe weather, government restrictions, or other extraordinary disruptions.

13.4. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability arising from fraud, willful misconduct, or other mandatory legal obligations.

13.5. Each party remains responsible for its own acts, omissions, representations, and contractual obligations under the partnership.

14. Suspension and Termination

14.1. Either party may terminate the partnership by providing written notice in accordance with any applicable separate partnership agreement or, where none exists, reasonable prior notice.

14.2. Bali Kami Tour may suspend or terminate an Agent's access to the B2B platform if the Agent materially breaches these Terms, submits fraudulent information, fails to meet payment obligations, or engages in activities that create a material security, legal, or operational risk.

14.3. Where reasonably possible, Bali Kami Tour will provide notice and an opportunity to remedy a breach before termination, except where immediate action is necessary to address serious risks or legal requirements.

14.4. Termination does not automatically cancel previously confirmed bookings or outstanding payment obligations. Such matters will be handled according to their applicable terms and any mandatory legal requirements.

14.5. Upon termination, the Agent and its Users must cease using any access credentials, restricted platform features, and marketing materials for which authorization has ended.

15. Amendments to These Terms

15.1. Bali Kami Tour may update these Terms from time to time to reflect changes in its services, business operations, or applicable legal requirements.

15.2. Material changes will be communicated through the B2B platform, email, or another appropriate official channel.

15.3. Where required by applicable law or the nature of the changes, Bali Kami Tour will obtain renewed acceptance before applying the updated Terms to the relevant partnership.

16. Governing Law and Dispute Resolution

16.1. These Terms are governed by the laws of the Republic of Indonesia, subject to any mandatory legal protections applicable to the parties or their customers.

16.2. The parties will first seek to resolve disputes arising from these Terms through good-faith discussions.

16.3. If a dispute cannot be resolved amicably, it may be submitted to the competent courts of Indonesia, subject to applicable jurisdictional rules and any separate written dispute resolution agreement.

17. Contact Information

For questions, clarification, or matters relating to these B2B Partnership Terms & Conditions, please contact:

1. Users are expected to responsibly use the tourism information system and comply with the established rules. This expectation reflects the need for responsible behavior in utilizing the tourism information system facilities while adhering to the set guidelines. User responsibility involves using the system in good faith and full compliance with the applicable rules. This includes understanding and adhering to the established terms to maintain the system's integrity and provide a safe and efficient user experience. By expecting users to act responsibly, the system promotes ethical use and ensures that every individual interacting with the system can contribute to a positive experience and the preservation of the integrity of tourism information.
2. Users are prohibited from engaging in actions that may harm the system, steal information, or violate the privacy rights of other users. This prohibition reflects a commitment to maintaining the security and integrity of the information system. Users are urged to refrain from any actions that could compromise the performance or security of the system, including attempts to steal information or violate the privacy of other users. By prohibiting such actions, the system prioritizes data security and protects the privacy of each user. This also creates a secure and trustworthy environment where each user can feel confident that their information will be handled securely and in accordance with robust privacy principles. By adhering to this prohibition, users effectively contribute to the maintenance of the integrity and security of the information system.
3. Users must use the information provided within the system in good faith and for legitimate purposes only. This guideline emphasizes the importance of ethical behavior and responsible information usage. Users are required to utilize the information available in the system with good faith, meaning with honest and responsible intent. This entails using the information for legitimate purposes and refraining from any unethical or illegal misuse. By maintaining the integrity of information usage, users contribute to the creation of a trustworthy environment that respects personal rights and adheres to ethical information use. By adhering to this guideline, users help ensure that the information provided by the system is used in a manner that supports sustainability and information integrity.

In the context of our privacy policy, we collect two main types of information: Personally Identifiable Information (PII) and Non-Personally Identifiable Information (Non-PII).
The primary purpose of collecting this information is to enhance your user experience on our platform.
Personally Identifiable Information (PII):
Definition: This type of information includes data directly linked to your personal identity.
Examples: Full name, contact information such as email address and phone number, payment information, travel preferences, and user account details.
Non-Personally Identifiable Information (Non-PII):
Definition: This type of information is not directly associated with personal identity and is more general in nature.
Examples: Browser information, IP address, and the use of cookies and similar tracking technologies.
Purpose of Information Collection:
Enhancing User Experience: This information is used to refine and improve your user experience on our platform. By understanding your preferences and needs, we can provide more relevant and efficient services.

1. PT. Bali Kami Tour & Wedding reserves the right to modify this user policy as needed and will provide notification to users about such changes. This right reflects the company's authority to adjust user policies in accordance with evolving needs and conditions that may arise. Notifying users is an act of transparency and ethics to convey information related to policy changes. By providing notifications, the company offers users the opportunity to understand and adapt to the changes. This process is conducted in good faith to maintain transparency and foster a relationship of mutual trust between the company and users. Therefore, whenever there is a change in the user policy, the company will provide notifications to keep users informed and aware of the applicable policies.
2. Users are encouraged to periodically review the policies and understand any changes that occur. This implies that users have the responsibility to regularly examine the existing policies and comprehend any alterations that may occur over time. This process is necessary to ensure that users stay up-to-date with the latest provisions governing the system's usage. By conducting periodic checks, users can identify and understand policy changes, allowing them to adapt their behavior in accordance with the current rules. This step not only supports user compliance with regulations but also ensures that they are informed about any policies that may impact system usage. Therefore, users are urged to actively engage in understanding the policies and keeping track of any changes that may occur over time.

1. Payment Currency: All transactions must be conducted in the currency specified at the time of purchase. If payment is made in a currency different from the specified currency, the amount will be automatically converted based on the applicable exchange rate.

2. Exchange Rate: The exchange rate used for currency conversion will be the rate provided by our payment processor at the time of the transaction. This rate is determined by the market and may include additional fees or charges.

3. Currency Conversion: Any amount paid in a different currency will be converted to the specified currency at the exchange rate in effect at the time of purchase. The converted amount may vary from the original amount quoted due to fluctuations in exchange rates.

4. Fees and Charges: Any fees or charges associated with currency conversion, including any additional bank or processing fees, are the responsibility of the customer and will be added to the total payment amount.

5. Final Amount: The final amount charged to your account may differ from the amount displayed at the time of booking due to exchange rate changes between the time of purchase and the time of payment processing.

6. Refunds and Adjustments: In the event of a refund, the amount refunded will be calculated based on the exchange rate used at the time of the original transaction. We are not responsible for any differences due to currency fluctuations.

7. Acknowledgment: By proceeding with a payment in a currency other than the specified currency, you acknowledge and accept the risks associated with currency conversion and the possible variance in the final amount charged to your account.

1. The displayed prices may change without prior notice. This means that the prices shown are subject to change without any advance notification to users. Users are advised to check the prices directly or ensure the accuracy of price information before making transactions to avoid confusion or discrepancies with previously displayed prices.
2. Price changes may be caused by situations and conditions beyond our control, such as market fluctuations, regulatory changes, or other factors affecting production costs or the availability of products/services. We want to inform you that certain factors beyond our control can influence the prices of the products or services we offer. This includes changes in the market, regulations, and other factors that directly impact production costs or the availability of products/services. While we strive to provide consistent pricing, this policy gives us the authority to adjust prices in response to uncontrollable changes. We are committed to providing clear and transparent information regarding any potential price changes.
3. We strive to maintain price stability and consistency, but in certain situations, price adjustments may be necessary. While our goal is to provide stable prices, there are conditions where adjustments may be required. Factors such as market fluctuations or changes in production costs can impact our pricing policy. We are committed to providing clear and transparent information to customers regarding any necessary price adjustments, ensuring you always have a good understanding of the factors influencing the prices of our products or services.
4. Price changes will not apply retroactively. This means that the price in effect at the time of purchase will remain the basis for pricing. In other words, if there is a change in price after the purchase, that change will not be applied retroactively or affect the price of products or services that have already been bought. This decision is made to maintain clarity and consistency in pricing arrangements, providing certainty to customers regarding the price that was in place at the time of the transaction.
5. To obtain the latest price information, please contact us directly or visit our official website. We provide the most accurate and up-to-date information about the prices of our products or services through these two options. By taking this step, you can easily access and acquire the current information needed for informed decision-making.
6. The displayed prices do not include taxes, additional fees, or other charges that may apply. These charges will be explained separately if necessary. This means that the prices shown for products or services do not encompass any applicable taxes or additional fees. If there are additional charges, the relevant information will be detailed and provided separately, ensuring clarity for customers regarding the cost components associated with their transactions.
7. We reserve the right to limit the quantity of purchases or impose other terms related to pricing if deemed necessary. This means we may establish a maximum purchase limit or implement additional rules regarding pricing if it is considered necessary to maintain balance and fairness in our services. Such decisions may be influenced by various considerations, including product availability, market demand, or internal policies. We are committed to providing clear and transparent information regarding any limitations or terms that we may apply, so that you, as a customer, can understand and adhere to the applicable policies.
8. All policies regarding price changes will be adjusted in accordance with applicable laws and without infringing upon the consumer rights protected by the current regulations. This means that any policy governing price changes will always adhere to the relevant legal provisions and will not violate the rights of consumers protected by the applicable regulations. Decisions regarding price changes will be made with consideration for fairness and compliance with the prevailing regulations. We are committed to implementing this policy with integrity and transparency, safeguarding consumer rights, and complying with the applicable legal rules.

1. This promotion is only valid for users who use the Tourism Information System. Only users who actively use or are registered in the Tourism Information System are eligible to participate and enjoy the benefits of this promotion. This promotion is specifically designed to provide incentives to Tourism Information System users and cannot be accessed by others. Ensure that you are a registered user or actively using the Tourism Information System to take advantage of the promotional offers we provide.
2. This promotion cannot be combined with other promotions unless stated otherwise. This means that this offer cannot be accumulated with other promotional offers, unless there is a specific statement or provision indicating otherwise. Make sure to carefully read the terms and conditions of each promotion, as this policy is in place to ensure clarity regarding the possibility of combining or exceptions in any offers we provide.
3. Users must comply with all terms and conditions set forth. This means that every user is required to adhere to and abide by all the established rules. It is the user's responsibility to read, understand, and follow any applicable provisions. By adhering to these terms, users can have a positive and compliant experience with our services or products, aligning with the established rules. We emphasize the importance of compliance with these terms to ensure orderliness and security in users' interactions with our services or products.

1. This promotion is only valid for a specified period. Any changes or cancellations to the promotion will be announced on the website. Please pay attention to the duration of each promotion, as these offers are only applicable for a specific timeframe. Users will be informed of any changes or cancellations to the promotion through official announcements accessible on our website. Therefore, make sure to regularly check for the latest updates on our website to stay informed about ongoing promotions.
2. The availability of the promotion depends on the allocated quota or stock specified by the organizer. This means that the promotional offer is applicable only as long as the designated quota or stock is available. We cannot guarantee the availability of the promotion once the predetermined limit or stock has been reached. Be sure to take advantage of the promotion promptly, as its availability may change over time or after reaching a specific limit. Information regarding availability will be communicated during the promotion period.

1. The organizer reserves the right to cancel or modify the promotion at any time without prior notice. This decision may be influenced by various factors, including but not limited to policy changes, regulations, or unforeseen circumstances. Participants are advised to periodically check the terms and conditions of the promotion to understand any potential changes. The organizer is not liable for any consequences or losses that may arise from the cancellation or modification of the promotion.
2. The organizer is not liable for any losses or inconveniences that may arise from the cancellation or modification of the promotion. This decision may be triggered by various factors beyond the organizer's control, including but not limited to policy changes, regulations, or unforeseen circumstances. Participants are expected to understand that the organizer cannot be held responsible for any negative consequences that may occur due to changes in the promotion. It is advised to carefully read and comprehend the terms and conditions before participating.

1. The value of discounts or offers provided may vary depending on the type of promotion and applicable terms. These changes can occur at any time according to the company's policy without prior notice. Customers are expected to regularly check the terms and conditions of each promotion before making a transaction to ensure a clear understanding.
2. Discounts or offers cannot be exchanged for cash or used for other payments, unless otherwise stated. This means that the value of the discount or offer is non-monetary and cannot be converted into cash. Please note that exceptions may apply, and such information will be specifically outlined in the terms of the relevant promotion or offer. Customers are encouraged to carefully read each associated term to avoid any confusion or discrepancies in the use of discounts or offers.
3. Users are not allowed to transfer or share discounts or offers with third parties without written permission from the organizer. The right to use or access discounts or offers is personal and cannot be transferred without official approval. Violation of this provision may result in the cancellation or removal of access rights without prior notice. Users are expected to adhere to this policy and contact the organizer for permission if needed.

1. Users must adhere to other requirements set by the organizer, including but not limited to the terms of use for the Tourism Information System. Compliance with these requirements is essential to maintain the integrity and security of the system's usage. Violation of these terms may result in access restrictions or other actions in accordance with the organizer's policy. Users are expected to carefully read and understand all applicable terms before using the Tourism Information System.
2. The organizer reserves the right to reject or disqualify users who violate these terms and conditions. This decision may be made in the event of a breach of the established rules, aiming to maintain the integrity, fairness, and smooth execution of the event or service. Violations may include but are not limited to manipulative actions, non-compliance, or behavior deemed detrimental to mutual interests. Users are expected to adhere to the applicable rules and regulations, and the organizer has the authority to take necessary measures to ensure fairness and comfort for all parties involved.

1. Users must register and create an account on the Tourism Information System to participate in the promotion. This means that to take advantage of promotional offers, users are required to register and create an account on the Tourism Information System platform. Only users who have completed the registration process and have an active account are eligible to participate in this promotion. Make sure to follow the registration and account verification steps thoroughly to enjoy the promotional offers provided.
2. Each user is only allowed to participate in the promotion once, unless stated otherwise. This means that each user has a single opportunity to take part in the promotion, unless specific provisions or exceptions indicate otherwise. Make sure to understand the rules of promotion participation and ensure that each user only participates in the promotion in accordance with the applicable terms. This policy aims to provide a fair opportunity to all users participating in the provided promotion.
3. Users must use the promotion according to the instructions provided by the organizer. This emphasizes that users are required to follow the guidelines or instructions given by the organizer when utilizing the promotion. Make sure to thoroughly understand each instruction provided to ensure the proper use of the promotion. This policy is implemented to ensure the smooth execution of the promotion in accordance with the rules set by the organizer.
4. The use of promotions in violation of the law or terms will result in disqualification. This means that if users utilize the promotion in a manner that violates the law or established rules, they will be disqualified from participation. We emphasize the importance of ethically using promotions and complying with the applicable terms. This policy is implemented to ensure that the use of promotions is conducted with integrity and adherence to the prevailing norms.